Privacy Policy

Privacy Policy

Effective Date: 02 December 2024

HZOOZ (referred to as “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website at https://www.hzooz.com (the “Website”) and any related services we offer (the “Service”). By using the Website and our services, you agree to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

1.1 Personal Information

Personal Information is information that identifies you or can be used to identify or contact you. This includes:

• Account Registration Data: When you create an account on HZOOZ, we collect information such as your name, email address, date of birth, and other details you provide during registration.
• Payment Information: If you make purchases, top up your account, or deposit funds, we collect payment details such as credit/debit card information, bank account information, or third-party payment processor details (e.g., PayPal, Stripe).
• Communication Data: If you contact us for customer support, inquiries, or other purposes, we may collect your name, email address, and any other information you provide to us in your communications.
• Demographic Information: We may collect data such as your age, gender, location, and interests to improve our service offerings.
• Verification Data: We may request additional documents to verify your identity or age as part of our anti-fraud and age verification measures.
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1.2 Non-Personal Information

Non-Personal Information refers to information that does not identify you individually. This includes:

• Usage Data: Information about your interactions with the Website, such as the pages you visit, the time spent on the site, your IP address, browser type, device type, and location (via IP address).
• Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our site and improve your experience. For more details, see our Cookie Policy below.
• Aggregated Data: We may aggregate and anonymize personal information for statistical or analytical purposes, ensuring it cannot be traced back to individual users.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• To operate, maintain, and improve the Website and services provided, including facilitating game play, virtual purchases, and other activities.
• To process your payments, withdrawals, and refunds related to in-game purchases or deposits.
• To communicate with you regarding your account, transactions, or service updates.
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2.2 User Verification and Fraud Prevention

• To verify your identity and age for compliance with legal requirements (such as age restrictions) and to prevent fraudulent activities.
• To prevent and detect fraud or other illegal activities on our platform.
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2.3 Personalization and Marketing

• To personalize your experience on the Website, including providing tailored content, recommendations, or promotions.
• To send you marketing materials (newsletters, promotional offers, etc.) if you have opted in. You can unsubscribe from marketing emails at any time.
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2.4 Legal and Regulatory Compliance

• To comply with applicable laws, regulations, and legal obligations, such as tax reporting, age verification, and anti-money laundering (AML) measures.
• To respond to legal requests or protect the rights, property, and safety of HZOOZ, our users, and third parties.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following circumstances:

3.1 Service Providers

We may share your information with third-party vendors, service providers, or business partners who help us with specific business functions, such as:

• - Payment processors (e.g., credit card companies, banks, PayPal)
• - Email marketing and communication platforms
• - Analytics services (e.g., Google Analytics)
• - Customer support providers. These service providers are contractually obligated to handle your information securely and only for the purposes for which it was shared.
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3.2 Legal Compliance and Protection

We may disclose your personal information if we believe it is necessary:

• - To comply with legal obligations, such as a subpoena, court order, or other legal process.
• - To protect the rights, property, or safety of HZOOZ, our users, or the public.
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3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change and explain how your data will be used.

3.4 With Your Consent

We may share your information in other circumstances when you give us explicit consent to do so.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

If you wish to close your account or request deletion of your data, you can contact us at any time. We will take reasonable steps to delete or anonymize your personal data, except where retention is required for legitimate business purposes or by law.

5. Security of Your Data

We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure servers.

However, please be aware that no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

HZOOZ uses cookies and similar tracking technologies (such as web beacons, pixels, and JavaScript) to collect and store certain information about your use of the Website.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the Website, such as for account authentication and session management.
• Performance Cookies: Collect information about how visitors use the Website, such as which pages are most frequently visited, to improve the Website’s functionality.
• Functional Cookies: Used to remember your preferences, settings, or customization on the Website.
• Advertising/Marketing Cookies: Used to deliver personalized ads and measure the effectiveness of advertising campaigns.
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6.2 Managing Cookies

You can manage cookie preferences in your browser settings. You can opt to block or delete cookies, but doing so may affect the functionality of the Website.

For more information on how we use cookies and similar technologies, please refer to our Cookie Policy.

7. Your Rights Regarding Your Information

Depending on your location, you may have the following rights regarding your personal data:

7.1 Access

You can request a copy of the personal data we hold about you.

7.2 Correction

You can update or correct any inaccurate personal information we hold about you.

7.3 Deletion

You can request that we delete your personal data, subject to any legal obligations to retain certain information.

7.4 Withdrawal of Consent

If we process your data based on your consent, you can withdraw that consent at any time.

7.5 Data Portability

In certain cases, you have the right to request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details in the Contact Information section.

8. Children's Privacy

HZOOZ is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information.

If you are a parent or guardian and believe that we have collected personal information from a child, please contact us so we can address the issue.

9. International Data Transfers

Please be aware that your personal data may be transferred to and processed in countries that may have different data protection laws than your country of residence. By using our services, you consent to the transfer of your information to those countries.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: support@hzooz.com